Software Rejects Man's Passport Photo Because 'Subjects Eyes Are Closed'

Written by Carly Walker
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If you plan on doing any travelling, a passport is something everyone needs. There are steps that have to be taken to make sure your passport is up to code, and one of those steps is having appropriate pictures that meet all of the requirements.

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Richard Lee, a 22-year-old man of Asian descent, is a living in New Zealand studying in Melbourne, Australia. Lee had his passport application declined after the software that's used to approve photos claimed that he had his eyes closed.

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Richard had his photo turned down by the Department of Internal Affairs’s application website when he wanted to get his passport renewed. He had submitted a front-facing photo with his eyes open like he was supposed to.

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However, on the website, it said that his passport photo didn’t meet the requirements because the ‘subjects eyes are closed.’ The website rejected the photo repeatedly, so Richard had to contact the Department of Internal Affairs to inquire as to why his photo kept being rejected.

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Richard had his photo turned down by the Department of Internal Affairs’s application website when he wanted to get his passport renewed. He had submitted a front-facing photo with his eyes open like he was supposed to.

However, on the website, it said that his passport photo didn’t meet the requirements because the ‘subjects eyes are closed.’ The website rejected the photo repeatedly, so Richard had to contact the Department of Internal Affairs to inquire as to why his photo kept being rejected.

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