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Chinese Woman Gets Refund Because iPhone X Thinks She And Her Colleague Looked The Same

The iPhone X’s Face ID was supposed to be one of the most exciting new features that came with the brand new smartphone. However, it seems like there have been some issues in regards to how the Artificial Intelligence (AI) recognizes these faces. A woman in China purchased two different iPhone X’s after the facial recognition program could not differentiate between her and her colleague.

A Chinese woman who is only identified by her last name, Yan, was given two refunds by Apple after the AI facial recognition technology allowed her colleague to unlock her phone on separate occasions.

Apple has yet to comment.

Yan is said to be from Nanjing in East China and during an interview with the Jiangsu Broadcasting Corporation, she said that even after personally configuring the phone to recognize her face, her Chinese colleague was able to unlock her phone on every attempt.

chinese return iphone x colleague same

When Yan called the Apple support helpline she claimed that the staff did not believe her. She then went to the nearest Apple store to illustrate the problem to their staff.

chinese return iphone x colleague same

The store then offered Yen a refund thinking that the camera was to blame.

chinese return iphone x colleague same

Yen then used the refund to buy another iPhone X which turned out to have the exact same problem.

chinese return iphone x colleague same

This led the store workers to suggest that the issue must be a part of the software itself and not due to the camera.

chinese return iphone x colleague same

It is unclear at the time of writing whether or not she purchased a third iPhone and when Newsweek reached out to Apple for a comment, they did not receive a reply.

chinese return iphone x colleague same

This is not the first time that Apple has had problems with their Face ID. But Apple was so sure that the problem was resolved that they wrote this in their security guide. ‘The probability that a random person in the population could look at your iPhone X and unlock it using Face ID is approximately 1 in 1,000,000 (versus 1 in 50,000 for Touch ID).’

chinese return iphone x colleague same

In 2015, Google Photos sparked controversy after they tagged two African American friends as gorillas. Then in 2009, Nikon’s camera software incorrectly labeled an East Asian face as blinking.

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