X marks the spot and, apparently, X marks the phone. The newest generation of iPhones has started cracking already, and an insurer who tested the new phone claims that it’s Apple’s most fragile yet.
The iPhone X, released on November 3rd, raised eyebrows for its lack of headphones, $1,000 price tag and all-glass body. The glass backing is the feature that has received the most pushback — even though it allows for wireless charging, doubters worrying that the feature will result in cracked screens and hefty repair bills. And while Apple says the iPhone X is “the most durable glass ever in a smartphone, front and back,” a recent test by SquareTrade gives support to the skeptics. The insurance company, which specializes in insurance for electronics, subjected the new phone to several tests, including a face-down drop test, side and back-drop tests, and a brief submersion in water.
On the first drop (face down, from six feet up), the iPhone suffered what Squaretrade called a “catastrophic failure;” both the front and back screens shattered, the screen was unresponsive, and Face ID stopped working completely. The back-drop test shattered the back screen, leaving glass slivers sticking out of the phone, and the side drop test rendered the screen entirely inoperable. On the other hand, submerging the iPhone X under five feet of water resulted in minimal damage.
While a six-foot drop may seem unnecessarily harsh, the insurance company tested the phone with the same standards they have used for phones in the past, and the comparison doesn’t look great. The company rates the phones it tests on a scale of 1-100, where a higher score equals a more fragile phone. The X got a 90, compared to the iPhone 8’s 67 and the Samsung Galaxy Note’s 80, and the company claims that it’s “the most breakable iPhone we’ve ever tested”.
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