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After Losing Family’s $846K Inheritance, UPS Offers To Refund $32 Shipping Fee

The United Parcel Service, better known as UPS, messed up in a pretty drastic way, leaving one family uncertain about their financial future. Lorette Taylor and Louis Paul Herbert’s father passed away and left them a large sum of money but UPS lost the inheritance. Taylor sent Herbert’s $846,000 inheritance as a bank draft after TD told her that it was the safest way to send the large sum.

The siblings decided to send the bank draft through UPS from Taylor’s lawyer in Georgetown, Ontario given that it is about 270 miles away. That way Herbert wouldn’t have to drive the long distance to pick it up himself. In retrospect, Herbert says, “I should have just driven…It’s something I kick myself in the rear over every day.”

UPS lost the bank draft. The delivery company was able to track the package to a parcel distribution center north of Toronto, but after that, the trail goes cold. Nirali Raval, a spokeswoman for UPS spoke to CBC: “While UPS’ service is excellent in our industry, we are unfortunately not perfect. Occasionally, the loss of a package does occur.”

She continued, “Our records indicate that our team followed UPS protocol and an exhaustive search for this package was completed by our Operations and Security teams. Unfortunately, we were unable to locate the package.” UPS lost the inheritance, so what did they do? They refunded the $32 it cost Taylor to mail the package, sent an apology letter, and called it a day.

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